Pablo Marin

Pablo Marin

Everything you need to deliver exceptional guest experiences through AI-powered voice technology.

Chief Technology Officer
Pablo Marin is KSG’s Chief Technology Officer and Chief Architect, where he leads the company’s product vision and workforce automation strategy. With more than 20 years of experience in AI, systems design, and enterprise transformation, Pablo turns cutting-edge architecture into business leverage.
Email address:
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Before joining KSG, Pablo was a Senior AI Leader at Microsoft, where he helped drive the adoption of OpenAI technologies across the retail sector. He wasn’t just building models. He was reshaping how retailers used AI to engage customers, personalize experiences, and drive revenue. He led the end-to-end development of the Azure OpenAI repository, serving as both architect and primary committer. His work aligned technical innovation with business strategy, enabling enterprise clients to turn AI into measurable growth.

Earlier in his career, Pablo founded Conexlink Inc. and launched MyCloudIT.com, the first IaaS-based IT network automation platform. That mindset still defines his approach. He builds fast, solves hard problems, and designs systems that scale.

Pablo has been working with neural networks since 2003, when he wrote his college thesis on early machine learning architecture and neural networks. At the time, AI was a fringe pursuit. He saw its potential long before it became a boardroom buzzword, and that early conviction still shapes his work today.

At KSG, Pablo is now pioneering real-time, voice-based AI agents that don’t just talk. They act. His multi-agent frameworks integrate natural conversation with backend execution, allowing AI to pull live API data, trigger workflows, and make decisions on the fly without interrupting the interaction.

Pablo is known for bridging deep tech and clear business value. He is an active contributor to the open-source AI community, a mentor to next-gen engineers, and a sharp voice in conversations about responsible AI deployment. Under his leadership, KSG stays ahead of the curve because he is often the one bending it.